Case Manager, Workers Compensation – Parramatta, NSW

Are you looking for a career where you can truly help people? Perhaps you are already working in the industry looking to broaden your skills or are seeking the opportunity to step into a corporate entry level role to utilise your experience differently? This could be the next move for you!

As our team to continues to grow, we are looking for a number of Case Managers to join us on our exciting journey. We are recruiting for these roles to be based in our new Parramatta office and commit to a start date of Monday 17 June 2024. These roles will provide the flexibility to work from home 3 days a week.

In this role, you will benefit from a structured 6 week training programme to get you up to speed on all policies and processes before you take on claims. You will then work on a portfolio of claims whereby you will be the first point of contact for our injured workers, helping and supporting them get back to work.

Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.

Responsibilities

What can we offer you?

• Attractive and competitive remuneration package
• A manageable caseload of claims.
• Hybrid working, flexible hours and a 9-day fortnight are all options available to our employees along with reward and recognition events.
• A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities.
• Opportunities for ongoing education and development with a structured career development pathway.
• Centralisation of several Technical and Legislative functions to empower Case Managers to focus on recovery, return to work and service delivery.

What you’ll be doing:

• Advising and providing case management support across a range of rehabilitation cases at various stages of their return-to-work journey;
• Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
• Supporting the physical and psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
• Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
• Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

Qualifications

About you:

• Strong customer service experience (you may have experience working in retail, hospitality, administration, call centres etc).
• The ability to build trust and rapport with customers as well as a true passion to help people.
• A desire and drive to learn and continuously grow your knowledge in the role.
• A team player who enjoys collaborating and supporting their peers.
• Exceptional time management and organisational skills that can be translated to the driving of a portfolio of claims.
• The ability to demonstrate resilience and navigate through challenging situations.
• Highly developed communication skills, with the ability to engage at all levels.

About us:

Gallagher Bassett (GB) is Australia and New Zealand’s premier third-party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co which has 44,000+ employees worldwide.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

To apply:

If this sounds like an opportunity you would be interested in, we would love to hear from you.